How to Choose A Captioning Service: TypeWell vs. CART
It is easy to automatically assume that someone who is deaf or hard of hearing knows sign language. While it is true for those who grew up in Deaf families where ASL is their first language or others who may have become fluent in ASL as an adult, not everyone who has a hearing loss uses Sign Language. Many people have an acquired hearing loss due to age, illness or injury. If a person with hearing loss does not sign, they may use services like CART Captioning or TypeWell Transcription.
CART Captioning is a verbatim or word-for-word transcription of what is said. This means that everything that is said is written as text and relayed to the reader for viewing by the CART provider without any alterations. What a Captioner hears is typed into the software and appears exactly as it was said. CART Captioners usually have been trained as Court Reporters through a Legal College or a Court Reporting Program. CART Captioners have had additional training to provide services in real time and are often able to capture speech at 180 – 220 words per minute.
TypeWell Transcription is a meaning-for-meaning transcription of what is said. This means that everything that is said is written as text and relayed to the reader for viewing by the TypeWell transcriber in complete, grammatically correct English sentences. Since spoken English is not grammatically correct when written word for word, TypeWell transcription is not verbatim or word for word transcription. Transcribers are trained to use the TypeWell abbreviation software along with specialized transcription techniques which allow them to keep pace with the average rate of speech and capture the full content and meaning of what is being said.
Choosing the Right Service: Questions to Consider
Is the material to be considered highly technical in nature? For example, medical, legal or heavy jargon?
If YES, choose CART
If NO, consider TypeWell
CART Captioning is the best option in medical, legal or highly technical settings. In each of these areas, content is usually dense, fast paced and exact. For example, medical or law school students are often tested on their knowledge of specific terminology and exact definitions. Math and science are not best suited for CART services since the CART software is not able to reproduce the majority of symbols used in these settings.
TypeWell is an excellent choice for most non-technical events such as conferences, meetings or classes. Math and science are especially accessible with TypeWell because of the TypeWell Math Mode which allows a transcriber to produce formulas and math problems exactly as they are written. Since the majority of content needing to be transcribed is not highly technical in nature, TypeWell is an excellent first choice for most captioning needs.
Does the consumer read and comprehend English with ease?
If YES, use either CART or TypeWell
If NO, choose TypeWell
CART Captioning produces a verbatim transcript which captures every word. Individuals who benefit from this service will demonstrate the ability to read and comprehend densely written content quickly and are comfortable reading spoken English which is not grammatically correct when written word for word.
TypeWell Transcription produces a clean, easy to read transcript. Individuals who benefit from this service will have at least a 5th grade reading level and comprehension. Transcribers are trained to listen to what is said and transcribe it into grammatically correct English. This means the reader has quick access to what is said, without false starts, word whiskers or other verbal clutter present in verbatim transcripts.
Does the consumer have any cognitive processing or auditory processing issues?
If YES, choose TypeWell
If NO, use either CART or TypeWell
CART Captioners tend to use the formatting that is accepted by court reporters in legal settings. This may include all block letters, limited white space, arrows to indicate new speakers. Reading these transcripts requires attention to detail that may be difficult for someone who may already have a processing issue.
TypeWell Transcribers use white space, font choice, and a grammatically correct written format to make using the transcript easy. TypeWell transcripts include vocal intonation for emotional information, jokes, banter and environmental cues. For a person who has low reading comprehension, cognitive or auditory processing issues, these built in features of TypeWell provide them with quick access to all of the information around them.
Is cost a consideration?
If YES, consider TypeWell
If NO, choose either CART or TypeWell
In an ideal world, cost of a service would not be a factor. But we know you’ve got a budget to consider. CART and TypeWell can be provided at your location, or remotely through the internet. In general, TypeWell services are about 1/3 the cost of CART for the equivalent number of hours.
Rates vary by geographic location, event type, and the number of qualified providers available in a given area. Remote services provide a cost savings since there is not a charge for travel or mileage, and hourly minimums may be reduced.